Your satisfaction is our priority. We ensure transparency and fairness in all our services.
Registration No: 1640/080/081
Trusted Since 2010
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At Luminary Leads Pvt. Ltd., we stand behind the quality of our recruitment services. We understand that international recruitment involves significant investment and trust. Our refund policy is designed to protect your interests while maintaining the highest standards of professional service delivery.
Important: All our services are delivered in compliance with the Government of Nepal's Foreign Employment Act and international recruitment standards. We maintain complete transparency in our fee structure and refund processes.
Please note that visa rejection by embassy or consular decision is NOT eligible for refund. When a visa application is rejected by the embassy after proper documentation and processing has been completed, all associated costs including:
These costs are non-refundable as the services have been fully delivered. No refunds are provided for visa rejections under any circumstances, as all processing has been completed.
Clear conditions for when refunds are applicable
If employer cancels the position before deployment
If we fail to provide promised services within agreed timeline
Accidental duplicate payments are fully refundable
Candidate changes mind after service delivery
Candidate provides incorrect documents or information
Due to candidate's own merit or health conditions
Fees paid to government authorities are non-refundable
Any visa rejection or cancellation by embassy (no exceptions)
Simple, transparent, and timely refund procedure
Fill out refund request form with required documents
Day 1Our team reviews your request and documents
2-3 DaysDecision communicated via email/phone
5-7 DaysRefund processed to original payment method
10-15 DaysFair refunds based on services already delivered
If cancellation occurs before we start processing documents
After documents are submitted but before visa processing
While visa application is under process
No refund after visa approval or rejection by embassy
No refunds for visa rejection or cancellation under any circumstances - all processing costs are final
Note: Government fees, medical examination fees, and third-party charges are non-refundable as these are paid directly to respective authorities.
The entire refund process typically takes 10-15 business days from the date of request submission, provided all required documents are submitted correctly.
Medical examination fees are non-refundable as they are paid directly to the medical center. However, our service fees may be partially refundable depending on the stage of processing.
Visa rejection or cancellation by the embassy is NOT eligible for any refund. Once all documentation and processing is completed, all associated costs including embassy fees, documentation charges, medical fees, and our service fees are non-refundable, regardless of the visa decision. This policy applies to all visa rejections without exception.
Yes, payments can be transferred to immediate family members (spouse, siblings, parents) with proper documentation and within 6 months of original payment.
Our dedicated support team is here to help you with any questions about our refund policy
Contact Support